1. This policy outlines the terms, conditions, and practices that govern the operations of Success Maintenance Service, It ensures a safe, professional, and efficient service for clients while protecting the Company's interests. By engaging our services, clients agree to the terms outlined below.
2. Scope of Services We provide property maintenance services, including but not limited to:
General handyman tasks Basic bulb replacements and downlight installations (certified electricians required for other electrical work) Emergency 24-hour repair services, We offered services within Balwyn and a 30km radius.
3. Client Responsibilities Clients must:
Provide accurate descriptions, photos, or videos of repair needs. Ensure the work area is accessible and safe for our team. Inform us of any potential hazards at the property.
4. Payment Terms:
Hourly rates: $65–$100, depending on the service. Payments are due upon completion of services unless agreed otherwise. Emergency services may incur additional fees.
5. Scheduling and Cancellations:
Appointments must be scheduled at least 48 hours in advance. Cancellations within 24 hours of the appointment may incur a cancellation fee of $50.
6. Liability Limitations:
The Company is not liable for pre-existing conditions or damages beyond the scope of the agreed service. Any additional repairs identified during the service will require separate approval and quotation. Clients must ensure work areas are free of obstructions and hazardous materials.
7. Privacy Policy:
Client information (e.g., contact details, property photos) is collected solely for service provision. We do not share personal data with third parties without client consent, except as required by law.
8. Safety Policy:
Our team follows all occupational health and safety guidelines. Clients must provide a safe environment for our staff, free from harassment or unsafe conditions.
9. Dispute Resolution:
Any disputes must be submitted in writing within 7 days of service completion. We aim to resolve complaints amicably within 14 business days. If unresolved, disputes may proceed to mediation as per applicable local laws.
10. Termination ClauseThe Company reserves the right to terminate services if:
• The client breaches this policy. • Unsafe or unsuitable conditions are identified.
11. AmendmentsThe Company reserves the right to amend this policy at any time:
• Clients will be notified of significant changes.